Right now, the best way for us to meet both goals is to begin bringing portions of Roots Web back online in a read-only state.
While the system is down, you will not be able to send or receive email. Update: January 23, 2018 Great news on the progress of getting Roots Web back online.
We know it may be frustrating, but we are committed to returning data to you in a safe manner. We haven’t found any other problems, but we want to thoroughly update systems to ensure the safety of your information. Ancestry is not going to start charging for Roots Web.
When functionality returns to the site, you will still be able to view content for free.
We’ve also been examining the code and the underlying systems.
Some code is being refurbished, and some will need to be more fully rewritten to add the layers of security needed in this day and age.